top of page

SHIPPING & SUPPORT

SHIPPING POLICY

We take great care in making sure your handcrafted jewellery arrives safely and beautifully packaged. Below, you'll find all the details about our current shipping practices, destinations, and timelines.

​For customers in the UK and most European countries, the following applies:

  • Processing Times: Orders are processed and shipped within 2 to 4 business days after payment confirmation.

  • Delivery Times:

    • UK: 3 to 5 business days.

    • Europe: 5 to 10 business days.

  • Shipping Costs: Calculated at checkout based on destination.

  • Responsibility: We are not responsible for delays caused by postal services or customs.

RETURN & EXCHANGE POLICY

​We hope you love your Anea Atelier pieces, but if for any reason you're not fully satisfied, we're here to help. Learn more below about our return and exchange process.

​

  • Returns: Due to the handmade nature of our earrings, we do not accept returns except in the case of a manufacturing defect. Please contact us within 7 days of receiving your order.

  • Cancellations: Orders can be cancelled within 24 hours if not yet shipped.

  • Damaged Items: If your order arrives damaged, please send us a photo of the item and packaging so we can assess a replacement or refund.

bottom of page